Privacy Policy

1. Introduction

This Privacy Policy explains how Rentekasi ("we", "us" or "our"), operated from Gauteng, South Africa, collects, uses, stores and protects your personal information when you use the Rentekasi website and services (the "Platform").

We are committed to protecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA) and the Electronic Communications and Transactions Act. By using the Platform, you consent to the practices described in this policy.

2. Information We Collect

• Account information: your name, email address, phone number and password when you create an account.
• Listing information: property details, descriptions, prices, locations and images you upload when listing a property.
• Payment information: when you purchase paid services, payments are processed by PayFast. We receive confirmation of a transaction but never collect or store your card numbers, CVV or banking details.
• Usage data: basic technical information such as your device type, browser and pages viewed, used to keep the Platform secure and working well.

3. How We Use Your Information

• To create and manage your account.
• To publish your property listings and connect you with interested tenants, landlords or agents.
• To display your contact details (such as a WhatsApp number) on listings you publish, so users can connect with you directly.
• To process payments for paid services and activate Featured Listings.
• To send you important service notifications and respond to your enquiries.
• To detect fraud, keep the Platform secure and comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We only share it in the following limited circumstances:

• Payment processing: with PayFast, our licensed South African payment gateway, to process your payments securely.
• Service providers: with trusted providers who help us host, operate and improve the Platform, under confidentiality obligations.
• Other users: listing details and contact information you choose to publish are visible to other users of the Platform.
• Legal reasons: where required by law, a court order, or to protect our rights and the safety of our users.

5. Data Retention & Security

We keep your personal information only for as long as needed to provide our services and to meet legal, accounting or reporting requirements. When it is no longer needed, we securely delete or anonymise it.

We apply reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights Under POPIA

Subject to South African law, you have the right to:

• Access the personal information we hold about you.
• Request that we correct or update inaccurate information.
• Request that we delete your account and personal information, where we are not legally required to keep it.
• Object to certain processing or withdraw consent you have given, without affecting the lawfulness of prior processing.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, email admin@rentekasi.co.za.

7. Cookies & Similar Technologies

We use essential cookies and similar technologies to keep you signed in, remember your preferences and understand how the Platform is used. You can control cookies through your browser settings, but disabling them may affect how parts of the Platform work.

8. Children's Privacy

The Platform is intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated "Last updated" date. Continued use of the Platform after changes means you accept the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: admin@rentekasi.co.za
• Phone: 010 017 6107
• Location: Gauteng, South Africa

You can also reach us through our contact page.

1. Introduction

Welcome to Rentekasi. These Terms and Conditions ("Terms") govern your access to and use of the Rentekasi website and services (the "Platform"), operated from Gauteng, South Africa. By accessing the Platform, creating an account, or purchasing any paid service, you agree to be bound by these Terms.

Rentekasi connects landlords, agents and tenants directly. Browsing listings and connecting via WhatsApp is free. Certain optional services, such as Featured Listings, are paid and processed through PayFast.

2. Payments & Funds Policy

• All prices are displayed and charged in South African Rand (ZAR) and are inclusive of applicable taxes unless stated otherwise.
• Payments for paid services (for example, Featured Listings priced at R99, R179 and R299) are processed securely through PayFast, a licensed South African payment gateway.
• Rentekasi does not collect, process or store your card numbers, CVV or banking credentials. All sensitive payment data is handled directly by PayFast under their security standards.
• A purchase is only considered complete once PayFast confirms the transaction to us via its Instant Transaction Notification (ITN). Funds are settled to Rentekasi according to PayFast's settlement schedule.
• You are responsible for ensuring that the payment details you provide are accurate and that you are authorised to use the chosen payment method.
• If a payment fails, is declined, or cannot be verified, the associated paid service will not be activated.

3. Cancellation & Refund Policy

We want you to be satisfied with our paid services. The following applies to Featured Listings and other digital services purchased on the Platform:

• Before activation: If a paid service has not yet gone live, you may cancel by contacting us and receive a full refund of the unused amount.
• After activation: Once a Featured Listing is live, the service is considered delivered. Because the promotional benefit begins immediately, activated periods are generally non-refundable.
• Duplicate or erroneous charges: If you are charged more than once for the same service, or charged in error, we will refund the incorrect amount in full.
• Service not delivered: If you paid for a service that was never activated due to a fault on our side, you are entitled to a full refund or re-activation at your choice.
• Approved refunds are processed back to the original payment method via PayFast within 7–14 business days. Refund timelines may vary depending on your bank.
• To request a cancellation or refund, email admin@rentekasi.co.za with your order reference and payment date.

4. Delivery Policy

Rentekasi provides digital services only. No physical goods are shipped or delivered.

• How delivery works: Once your payment is confirmed by PayFast, your Featured Listing is activated automatically and becomes visible in promoted positions across the Platform.
• Delivery time: Activation is typically instant. In rare cases where confirmation is delayed, your service will be activated within 24 hours of the payment being verified.
• Service duration: Featured Listings remain active for the number of days you purchased (7, 14 or 30 days), starting from activation.
• If your service has not activated within 24 hours of a successful payment, please contact us and we will resolve it promptly.

5. Listings & User Conduct

• You must provide accurate, lawful and up-to-date information for any property you list.
• You may not post fraudulent, misleading, discriminatory or illegal listings. Rentekasi may remove any listing that breaches these Terms without refund where the breach is your fault.
• Rentekasi facilitates connections between users but is not a party to any rental agreement concluded between landlords, agents and tenants.

6. Limitation of Liability

Rentekasi provides the Platform on an "as is" basis. To the maximum extent permitted by South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act, we are not liable for any indirect or consequential loss arising from the use of the Platform or from dealings between users. Nothing in these Terms limits any rights you have that cannot be excluded by law.

7. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page with an updated "Last updated" date. Continued use of the Platform after changes means you accept the revised Terms.

8. Contact Us

If you have any questions about these Terms, payments, refunds or delivery, please contact us:

• Email: admin@rentekasi.co.za
• Phone: 010 017 6107
• Location: Gauteng, South Africa

You can also reach us through our contact page.